Privacy Policy

Updated 1 Dec 2020

IndyCan allows customers and contractors to get in touch with each other regarding jobs working at events. This Privacy Policy applies to Indycan and its customers. “IndyCan” or “we” or “us” refers to IndyCan in this Privacy Policy, including any of its employees. “You” or “the customer” refers to anyone using the Website, which refers to www.indycan.co.uk.

This Privacy Policy describes:

  • What information we collect, how we collect it, and why
  • How we use this information and with whom we share it
  • How you can access and update that of this information which we have collected from you.
  • The choices you can make about how we collect, use, and share your information
  • How we protect the information we store about you


1. Information we collect

We collect and store the following types of information:

Information you provide us directly
a) Your email address and password when you create an account as a Client or Contractor. 
b) Profile information that you provide once you have an account (I.e. Forename and surname on your account as a Client or Contractor, profile picture and geographical location if you have a Contractor account)
c) User content (your portfolio if you are a contractor, details of upcoming events that you need to hire a contractor for) that you post onto the Website. 
d) Payment information (e.g. The submission of credit card information is required to register as a Contractor) - We collect this information but do not store it – to maximise security, these payment details are handled by the third party payment gateway Stripe.

e) Communications between you and IndyCan, I.e. any emails that we send regarding account verification, changes to the Website or in reply to your own enquiries submitted to us. You may opt out of such communications.

Information we otherwise obtain from you (e.g. automatically)
a) Your usage I.e. the types of Contractors you click on as a Client. This in turn means that we will have a record of how many clicks and proposal requests that Contractors receive, so that we may cap you accordingly or otherwise adjust the Directory, e.g. so that no one Contractor receives too many proposal requests while others receive none.

b) Information about jobs submitted and accepted between Contractors and Clients. 
c) When you use or interact with the Website and its Services, we receive and store information generated by your activity, such as Usage Data, and other information automatically collected from your browser or the device with which you access the Website. This information may include your IP address, the version and type of your browser, operating system of computer platform, pages you have visited including those of specific Jobs and Contractors. We may log your session duration on our Website and the date, time and number of times you visit the Website and use our Services. This may be stored in Cookies, which you can find more information about in our Notes on Cookies.

2. How this information is shared

a) When you create a profile as a Contractor, your information (geographical location, name, portfolio etc.) is shared automatically in our Directory and is available for Clients and all other visitors to the Website to view. Your payment details are handled by the Stripe Payment Gateway so that you can be billed for membership. 
b) When a Client creates a profile of an event, this information (including its date and event type) will be visible to Contractors who get sent the job.

Keeping Data secure

We will use technical and organisational measures to safeguard your information, for example:

a) Access to your account is controlled by an email address and password that are unique to you.

B) We store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse, loss, or unauthorised access to your information, please let us know immediately by contacting us via this e-mail address:

info@indycan.co.uk.

3. Your Data Protection Rights

At IndyCan, we want to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following: 
a) The right to access your data, including requesting copies of your personal data from IndyCan. 
b) The right to rectify your data or request that IndyCan corrects or completes any information about you that you believe to be inaccurate or incomplete. 
c) The right to request the company to erase your data. One way to achieve this is by deleting your account on IndyCan. 
d) The right to object to, or request that IndyCan restricts, the processing of your personal data, under certain conditions. 
You may make such requests by emailing us at info@indycan.co.uk.

4. Communications Policy

When you send us an email, directly message us on social media or use our Contact form, we will use this information to reply to you and carry out any further correspondence with you. Beyond this, we will never use your email address or social media handle to send any unsolicited communications, and we will not send it to anyone else for such use.

When you create an account on our Website, you are consenting to receive information about jobs that have been accepted, invitations from proposals, and other relevant correspondence, as this is necessary in order to carry out the Service of finding jobs or proposal invites for you. You may opt out of this by cancelling your Job listing, or deleting your account.

5. Child Privacy Statement


Our website is intended to find work for skilled Contractors, and for the use of hosts of events, and is therefore not intended for children under 13 years of age. We do not knowingly collect personal information for children under this age – if you are under 13 years of age, please do not provide any information on this website.

6. Notes on Cookies


Cookies are small text files that automatically collect information on your device about how you use a site. We use cookies:
a) To store helpful information and enhance users’ experiences with our Website, e.g. well as to authenticate whether you are logged in (and if you are, if this is as a Client or Contractor) to ensure the right Website features are available to you, e.g. any Jobs or Proposals that are stored on your account. 
b) To impose security measures in order to detect unusual and suspicious activities on our Website. 
c) For analytics purposes: to see which of our Services are most used, how they are used, and hence what we should improve, remove, or keep the same on our Website. 
To manage these cookies, you have the option to set your browser not to accept them. However, rejecting functional cookies will prevent certain features of the Website from functioning.

Future Changes to Privacy Policy
We reserve the right to update information in this Privacy Policy, to reflect changes we make to our Website or Service, or to satisfy changes in legal requirements. If this occurs, a banner on our Website will notify you of this change and you will have the option to read and accept these changes.