Terms of Service

Updated 1 Dec 2020

Thank you for using IndyCan.

By using the Services provided by IndyCan, you agree to be bound by these Terms and by our Privacy Policy. If you have any questions about these Terms, please contact us.

Indycan ltd, address 22 Burton Road, Manchester M20 3ED
Telephone: 0161 518 0792.

Overview of permitted uses of website content

Only registered users may post or send Proposals for Jobs on IndyCan. Client accounts are for those who wish to post Jobs and request Proposals from Contractors who wish to work at their event. Contractors are skilled videographers and photographers with public profiles on the Website who apply for Jobs via sending Proposals, either at the request of a Client or the Website upon being matched with a Client. 
Clients may submit a Job form on the Website to be matched with a Contractor by IndyCan, or they may search in the Directory and send a Proposal request to (a) specific contractor(s). 
When Clients and Contractors enter into discussions about a job, their discussions, including after the Job takes place (especially concerning payment) are between the Client and the Contractor. We do not accept liability for Contractors failing to carry out Jobs, nor refund requests or late/missing payments from Clients. Our role is only to allow Clients and Contractors to get in touch with each other and set up jobs; we do not operate an escrow service or handle payments. 
However, to encourage good practice on our site, and prevent Clients and Contractors from receiving negative feedback, we endeavour to operate an environment of trust. Therefore, we strongly advise all our site users that:
Contractors must fulfil jobs, and do this on time according to previous correspondence with their Client.
Clients must pay the agreed-upon fee (in a timely manner) for any Jobs carried out. 
If Contractors do not fulfil high-quality work, or do not work to the promised standard or brief, they risk negative feedback from Clients and therefore penalisation in our Directory. We therefore encourage Clients to leave honest reviews to help other Clients choose suitable Contractors. 
Contractors may not solicit the removal of reviews from their Clients through mutual Job cancellations. 
Transport costs to job venues etc. are not compensated by IndyCan and are the responsibility of the Contractor.

Registration requirements

In order to register an account on IndyCan, you must accept these Terms of Service. You must also provide an email address, first and last name and a password. 
You must use your own email address as this is the one which will be used to contact you about Jobs and Proposals.

Necessary Fees

If you create an account as a Client, all usage of the site is free (except for payments which you must make to individual Contractors who have completed Jobs for you. These payments must be completed in a timely manner and be an amount that you have agreed on with your chosen Contractor, that adequately compensates them for their work). 
If you create an account as a Contractor, your first 6 months of membership are free. You are not permitted to create a separate account to attempt to obtain another 6 months of free membership. If you do not find work during this initial 6 month free trial period, the next 6 months of membership are also free. This does not extend to subsequent 6 month periods. Otherwise, membership as a Contractor will cost £15 a month for a monthly contract, or £150 a year for a yearly contract. When you create an account as a Contractor, you input your credit/debit card details and you are consenting for this card to be billed for membership when applicable. 
To maximise security, IndyCan does not hold any credit/debit card details. These are held by the Stripe Payment Gateway.

Content Guidelines

IndyCan allows for the displays of certain user generated content. 
Where reviews are posted of Contractors, we request that the content of these reviews are honest but not abusive or defamatory. 
When Clients and Contractors correspond with each other on the Website, as well as via email, phone, and at events, we request that they conduct themselves politely as abusive or unreasonable behaviour will not be tolerated. 
Where Contractors have the option to post their portfolios, we request that these are definitely the own work of the Contractor and have not been taken from any other photographer/videographer/website. Inappropriate content is not permitted to be displayed in this portfolio.

We reserve the right to remove users from the Website if they violate the above content guidelines.

We reserve the right to revise and make changes to these Terms of Service at any time. On the occasion that we do, users will receive a notification via a banner on the website and an email to your account if you have one, which you will have the option to read through and accept.

Privacy Information

We take the privacy of our users very seriously; please refer to our Privacy Policy for more information. This also outlines our use of Cookies.